POLICY ACCEPTANCE

By placing an order, the customer acknowledges and agrees to all terms outlined in our Return, Refund, Custom Order, Cancellation, and Shipping Policies.

CUSTOM & MADE-TO-ORDER POLICY

Many of our products are custom cut, made-to-order, or built to customer specifications. We are reasonable and we will work with customers in good faith to achieve a satisfactory outcome within reason. However, because custom work involves labor and materials that cannot be resold, the following rules apply:

No Refunds Once Work Has Started
For custom, cut-to-order, and made-to-order items, all sales become final once production begins. This includes situations where a customer changes their mind, changes requirements, or made an ordering/measurement mistake.

Custom items are non-returnable and non-refundable once production has begun.

This includes, but is not limited to:

• Items cut by length or size (wire, rope, hose, etc.)
• Custom hatches, doors, panels, and outfitting components
• Any item manufactured, modified, machined, assembled, or cut specifically for the customer after the order is placed

CUSTOM ORDER CANCELLATIONS

Custom Order Cancellation Fees

• Before production begins:
  Orders may be canceled for a full refund, excluding any non-refundable payment processing fees.
• After production has begun or materials have been cut:
  A minimum 50% cancellation fee applies — no exceptions.
• After production is completed:
  Orders are non-cancelable and non-refundable.

Production is considered started once any of the following occurs:

• Materials are cut, machined, assembled, modified, or otherwise worked
• Labor time has been committed to the order
• The item is marked “in production” or “completed”

WORKING WITH CUSTOMERS (GOOD FAITH)

We aim to be fair and solution-oriented. If there is an issue with a custom order, we will work with the customer within reason to resolve it, which may include adjustments, remakes, or other remedies at our discretion depending on the situation.

Note: Attempting to force a refund through threats, harassment, or chargebacks does not change these policies. Custom orders remain subject to the terms above.

WARRANTY (LABOR & MATERIALS)

Labor Guarantee: Our workmanship is guaranteed for a reasonable period of time. If a workmanship issue is confirmed, we will repair or replace the affected work at our discretion.

Materials: Materials and hardware may be subject to their respective manufacturer warranties and policies. If a material defect is suspected, we may require photos, return of the defective part, and/or manufacturer evaluation.

SHIPPING TIMEFRAMES & DELAYS

Custom and made-to-order items require production time before shipment. Estimated ship dates are not guaranteed delivery dates.

We are not responsible for delays caused by:

• Holidays or peak seasonal volume (including Thanksgiving, Christmas, New Year’s, etc.)
• Carrier pickup delays or operational delays
• Weather events
• Carrier scheduling issues beyond our control

Once an order is completed and ready for shipment, carrier-related delays do not constitute grounds for cancellation or refund.

CHARGEBACKS & PAYMENT DISPUTES

Opening a chargeback does not cancel an order or entitle the customer to a refund if the order is a custom, cut-to-order, or made-to-order item and production has begun or has been completed.

We reserve the right to submit order documentation, production status, communications, and this policy as evidence in response to any chargeback or payment dispute.

Shipping may be paused during an active chargeback unless the customer provides written confirmation to proceed with shipment.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Downloadable software products
• Perishable goods

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD or DVD that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

REFUND POLICY

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 15% restocking fee will be deducted from your refund. Shipping fees are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund after 14 days since sending your item, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at onestopmarineinc@gmail.com.

Return policy exceptions:
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onestopmarineinc@gmail.com and send your item to: 4094 NW 167TH ST, MIAMI GARDENS, Florida, 33054.

Frozen items (if applicable)
Frozen bait orders cannot be returned or refunded. All frozen bait sales are final.

Custom and cut-to-order items cannot be returned. For example wire, rope and any item sold by the foot.

Custom outfitting items cannot be returned. For example custom hatches and doors.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING (RETURNS)

To return your product, you should mail your product to: 4094 NW 167TH ST, MIAMI GARDENS, Florida, 33054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We can provide a return label that will be deducted from your refundable amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.